Travel enterprises depend on technology and innovation for cost-efficiency, faster delivery, and business growth. If you scroll through its background in the last 20 years, you would realize the kind of leap it has taken ever since in its approach. There was a time when these companies would run call centers to serve customer queries regarding fare prices. From there, they adopted price aggregator apps and websites that provide quotes for different vendors in one place. But it is comparatively an expensive method as it creates pressure on the server data centers due to the complex nature of the job.
Now, the question is – why was this shift required? The travel companies had to move swiftly to accommodate the evolving demands of their customers. The customers were okay, calling a travel agency of their choice to get quotes about tickets and their availability. But today, they seek price comparison websites and apps that provide instant data from different companies as per the current offers. It has made the journey of booking for them easy.
Whether they need train or flight tickets, hotel rooms, cars, or tour packages, they can achieve most of them through one platform within a matter of some minutes. It has removed the hassle of calling various companies, cross-checking which one is ideal, and then deciding if they want to go ahead with a deal or not.
How did this take shape? Different companies used different methods to accomplish this task. They used a unique IT infrastructure featuring different customized modules and trademark systems for the purpose. However, they faced a backlash in the area of operations, which became a costly affair. Now, to solve this challenge, they are searching for a solution that can simplify their processes and bring down operation costs too. Considering their requirements, Salesforce DevOps seems to be the right choice for them.
Benefits of using DevOps
Helps optimize the cost
Before you move to DevOps, your existing IT framework, tools, and methodologies undergo an audit to detect the weak components and hindrances of the service delivery chain. Based on the results, the work on the new system structure begins with designing. It can save you lots of money that you otherwise have to spend on computing resources and workforce.
Expedites the feedback process
Every user has certain expectations and preferences when it comes to the selection of the products. Hence, it becomes necessary to incorporate all the essential features in it within a few months. If you fail to provide them what they want, the customers will switch to your competitor without a second thought. From this, it is easy to understand why travel companies or for that matter, any businesses need to take faster actions to release new features as per their customer needs. It is key to long-term success. When the daily software development tasks run automatically, focusing on the development of upcoming features becomes easier. A developer can run DevOps codes to start all the servers and staging and send the update into production across the platform, among other things, speeding up the feedback loop.
Ensures your business continues to run
Many IT infrastructures lack perfection, due to which it is common to face any issue with server downtime. Since it can occur because of various reasons, your IT team can struggle to offer business continuity. But DevOps suite consists of a variety of analytics tools (for predicting and prescribing), alert systems, in-depth logging, and efficiency checking. As a result, you don’t have to rush to fix things. The monitoring system of DevOps can ensure that the problem of downtime doesn’t arise at all. Plus, all the updates have to go through a testing phase until they become bug-free. As a result, releasing a feature or an app doesn’t consume much time.
Enhances team contribution and commitment towards the company
One of the highlights of DevOps culture is that it creates a seamless working environment for people and processes. You don’t have to remove employees to materialize your business objectives. It allows you to deal with failure and be ready to reduce its effect. It doesn’t leave room for blame. When a system error happens, it signals that there is a need to improve, learn, and grow more as professionals. Hence, people feel confident and happy with their job, which eventually creates a loyalty towards the company.
Hence, if you want to see your operation cost dwindling and performance increasing, then shifting to DevOps can make sense. The automated tools make server deployment and configuration an easy and quick process as there is no waiting game involved. Plus, project managers can also relax because operations repeat automatically, minimizing the scope of human errors and expensive reconfiguration. The automated workflows are also usually error-free.
A quick insight into DevOps performance
In essence, DevOps can cover the entire journey of an app, right from its conceptualization, designing, development, testing, deployment, and maintenance. Since there is constant monitoring of the actions, the risk or errors get substantially checked. There are other things also that can come in handy when working with it. For example, it can effectuate centralization. It allows you to run different application environments or OS on one physical server or to run an app on numerous physical machines. As a result, the testing and deployment phase becomes smoother. Then, its architecture is such that it divides one application into independent units that remain well-connected throughout the process. However, the configuration of each of the services happens independently of the other.
One of the significant advantages of such a process is that even if there is a problem with one service, the other functionalities continue to be fully functional and working. The system maintains stability, while the repairing job of the affected service takes place in isolation. Besides, you don’t have to worry about server management as much because it can offer scalability in a server-less cloud-based environment.
Considering all this, DevOps can be a good fit for an enterprise travel company that needs to agile and quick.